The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Copyright
• All content appearing on this Web site is the property of:
  
  Friedel, LLC
  1302 24th St. W #221
  Billings, MT 59102
  Copyright © 2007-2010 Friedel, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2007-2010 Friedel, LLC. All rights reserved.



• Trademarks
• All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Friedel, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Friedel, LLC or any third party, except as expressly granted herein.



• Privacy Policy
• (Effective September 2007) Friedel, LLC is committed to respecting your privacy, and we appreciate your trust in how we handle the information we collect when you visit us. While we may collect aggregate information on what pages our visitors access, as well as information voluntarily supplied by visitors on our on-line surveys, this information is used primarily to fulfill products and services requested of us, and for improving the Friedel, LLC Web Site content to make your shopping experience positive. Additionally, when/if you provide us your e-mail address, we will not sell or share it with other companies. If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please contact us via the following: · E-mail: info@friedelllc.com · Mail: web dept., 1302 24th W #221, Billings, MT 59102 · Phone: 1-406-672-3464 Condition of Use and Revision Statement By using the FriedelLLC.com web site, you agree to the collection and use of information as set forth in this privacy policy. From time to time, we may update this policy. We will always post any changes to our policy on this page, with the date of the revision, so that you are aware of what information we collect and how we use it. Any customer who does not agree with the revised privacy policy may contact us and ask to be removed from all future marketing efforts. What information do we collect? We collect information from you when you place an order, request a catalog, or use one of our on-line services. Depending on the service requested, we may collect alternate shipping addresses and other relevant information necessary for us to complete the requested service. In addition to your personal information, we collect general navigational and browser information as you use our web site. The information collected may include: Contact information (name, mailing address, and phone number) E-mail addresses Financial information (credit card information) IP address and Browser software information Navigational paths through the web site How do we use the information we collect Contact information: (Name, address, phone numbers, and e-mail addresses) This information is used to complete the ordering process and send your order to you. If we have questions regarding services or orders, we will use this information to contact you. This information is also used to contact you with information about our company. Should you prefer to not receive such information, please provide us with your name and mailing address, along with a note explaining the you do not want to receive our mailings. E-mail addresses Your e-mail address may be used to contact you with information on our products or services. You will only receive e-mail notifications from us if you have specifically notified us that you wish to receive them. If you do not want to receive these notifications, please provide us with your name and e-mail address with a note indicating you do not want to receive e-mail notifications. If you have not provided specific authorization for these e-mails, or have changed your preference by contacting us, you will only receive messages regarding specific orders which you have placed with us. Financial information Financial information is used only to bill you for your products. Information about other people We only use information you provide about other people in order to deliver information, products, or services specifically requested by you. We do not contact them, or share information regarding them unless directed by you. Please be aware that when you use our on-line services to contact others, marketing information and information directing them to our website may be included in the contact. IP Address and Browser software information We may use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site. Navigational paths through the web site Your navigational path is aggregated with other customers? navigational paths and is used for internal review. This information allows us to continually improve our web site resulting in a positive shopping experience for you. Information we share with others: Your e-mail address will not be sold or shared with other companies. Your mailing address Occasionally, we make our mailing addresses (names and addresses only) available to other reputable companies whose products and services we think you might find interesting. Should you prefer to not receive such mailings, please provide us with your name and mailing address, along with a note explaining that you do not want your name and address shared with other companies. Financial Information Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. They are contractually obligated to maintain the confidentially and security of these transactions and are restricted from using such information for any other purpose. Law Enforcement Agencies In the event that it is necessary to comply with law enforcement activities, FriedelLLC.com may release personal information to the appropriate law enforcement agencies to protect the rights, property, and safety of FriedelLLC.com, our employees, and our customers. Updating or reviewing your information To update your customer information (name, address, telephone number, e-mail address and e-mail contact preference), please contact us at the address shown above. To protect your privacy, we will need to validate your identity before you update or review your information. Please note - because we plan our mailings in advance, it may take several weeks for your request to become effective. Cookies and how we use them. In general, cookies are small text files that web sites place in your computer to help your web browser remember specific information. On the Friedel, LLC web site, we use a cookie to make your shopping experience easier and more enjoyable. Our cookie retains your viewing preference and information about your order, including information about any offers to which you are entitled. There is no information in the cookie which could be used to identify you to any other computer. When you complete your order and receive your order confirmation, the cookie is deleted. In the event you do not complete your order, your cookie will stay for 3 days enabling you to return to complete your order at your leisure. Security Friedel, LLC. shares your concern about the security of your transactions when ordering from us. Because of this concern, we have developed a secure on-line ordering process which will let you order from us with confidence. Click here for more detail. Thank you for visiting us. We hope you enjoy your on-line shopping experience and the convenience of having your order delivered right to your front door!



• Shipping & Delivery
• Ordering Product availability All items shown on our Web Site are currently available. Please allow 1 days for processing your order. If you choose standard shipping, you can expect to receive your order in 2-5 business days after we ship. Sorry we are NOT shipping Internationally at this time. Will I receive an order confirmation? Yes, you will! After you submit your order, you will see an order confirmation screen thanking you for your order. Once you receive this message screen, please be assured we have received your order. If you would like to keep a record of your order, please use your browser?s print function to print your order confirmation. NOTE: If you provide your e-mail address with your order we will send you three e-mails regarding the status of your order. The first e-mail message is an immediate receipt of your order; the second e-mail is a notification that your order is being processed; and the third e-mail is sent to notify you of when your order has shipped. Can I place my order over the phone? You bet! Just call 1-406-672-7063. Have your list of item numbers and your Company information handy. We look forward to your call! Regular Hours Monday - Friday:8 am - 4:30 pm MST Do you collect sales Tax? NO. All orders are shipped from Montana and the State of Montana does not have a sales tax. What payment methods do you accept? Please contact your sales Rep. We only sell Wholesale at this time. Shipping & Returns · Our satisfaction guarantee:We guarantee your satisfaction! If for any reason you are not completely satisfied with our merchandise or service, call us! We will promptly and cheerfully exchange the merchandise or refund your money -- whichever you prefer. No hassles!100% Money-back Guarantee · Returns Policy:If you need to return merchandise for any reason, pack the item(s) in their original packaging and ship to: · Please contact your sales Rep. to get the regional shipping info · If you lost the packing slip, don?t worry. You can still return the item(s) if you provide us with the name and the zip code that the order was shipped to. · If you paid for your order by check, we will send a check via mail. If you paid by credit card, we will refund the card you used to make the purchase. Read additional information about our privacy and security guarantees. When will I receive my order? · Please allow 1 day for processing your order. You can expect to receive your order in 2-5 business days after we ship. (NO PO boxes).



• Return Policy
• Please see Shipping & Delivery